01 Return window

You may request a return within 30 days after your order is delivered. To be eligible, your return request must be sent to us within this return window.

If more than 30 days have passed since delivery, we may be unable to offer a return or refund unless required by applicable law.

Please do not send a return package before contacting us. Returns sent without approval may be delayed, refused, or not processed.

02 Eligible returns

To qualify for a return, physical books should be returned in the same condition in which you received them. This generally means the book must be:

• Unused, unread, clean, and undamaged.
• Free from writing, marks, stains, odors, torn pages, bent covers, or other signs of use.
• Returned with any original packaging, inserts, or accessories when applicable.
• Safely packed so the item is protected during return shipping.

We reserve the right to deny or reduce a refund if a returned item is used, damaged, incomplete, or not in resaleable condition, unless the issue was caused by our error or the carrier during delivery.

03 Non-returnable items

Certain items may not be eligible for return or refund unless they arrive damaged, defective, or incorrect. Non-returnable items may include:

• Books that have been used, read, written in, damaged, or altered after delivery.
• Items returned outside the 30-day return window.
• Gift cards, coupons, downloadable products, digital files, or electronic content if offered and delivered.
• Personalized, custom, final-sale, clearance, or special-order items if marked as non-returnable at the time of purchase.
• Items sent back without return approval or without enough information to identify the order.

04 How to start a return

To request a return, email luckspire18@yeah.net before sending anything back. Please include:

• Your name and email address used at checkout.
• Your order number.
• The book title or item you want to return.
• The reason for the return.
• Photos if the item arrived damaged, defective, or incorrect.

If your request is approved, we will provide return instructions. The return address may be provided after approval. Do not send items to any address without return authorization.

05 Refunds

After we receive and inspect your approved return, we will notify you whether the refund is approved. If approved, the refund will be issued to the original payment method.

Refund processing time may vary depending on your bank, card issuer, payment provider, or payment method. It may take several business days after we issue the refund for the credit to appear on your account.

Shipping charges

Original shipping charges are generally non-refundable unless the return is due to our error, a damaged item, a defective item, or a wrong item sent by us.

Partial refunds

Partial refunds may apply if an item is returned late, incomplete, damaged, used, or not in its original condition for reasons not caused by Luckspire Books Inc.

06 Return shipping

For returns due to buyer preference, accidental order, change of mind, or incorrect item selection, the customer is generally responsible for return shipping costs.

If we shipped the wrong item or the item arrived damaged or defective, we will review the issue and may provide a replacement, refund, or return-shipping support depending on the circumstances.

We recommend using a trackable shipping service and keeping your shipping receipt. We are not responsible for return packages that are lost, delayed, damaged, or delivered to the wrong address before reaching us.

International returns

International customers may be responsible for return shipping, customs duties, import taxes, brokerage fees, or other local charges unless the return is due to our error or required otherwise by applicable law.

07 Damaged, defective, or wrong items

If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible at luckspire18@yeah.net.

Please include your order number, checkout email, a clear description of the problem, and photos of the item and packaging. This helps us review the issue and work with any carrier or service provider involved.

Depending on the situation, we may offer a replacement, refund, return instructions, or another appropriate solution.

08 Exchanges

Exchanges may be available depending on stock and the condition of the returned item. If you want a different book, contact us first so we can confirm whether an exchange is possible.

In some cases, the fastest option may be to return the eligible item for a refund and place a new order for the book you want.

09 Order cancellations

If you need to cancel an order, email us as soon as possible at luckspire18@yeah.net. Include your order number and checkout email.

If the order has not yet been processed or shipped, we will review whether cancellation is possible. If the order has already shipped, it may need to be handled as a return after delivery.

10 Shipping delays and unavailable items

We aim to process and ship orders within the time shown on the website or during checkout. If no specific shipment time is stated, we aim to follow applicable rules for online merchandise orders.

If we cannot ship within the promised time, or within the legally required timeframe when no shipping time is promised, we may contact you with a revised estimate or offer the option to cancel for a refund where required.

If an item becomes unavailable after purchase, we may cancel the affected item and issue a refund for the unshipped item.

11 Late or missing refunds

If we have confirmed a refund but you do not see it yet, first check your bank account or payment account again. Then contact your card issuer, bank, or payment provider, because posting times can vary.

If you have done this and still have not received your refund after a reasonable time, contact us at luckspire18@yeah.net with your order number and refund confirmation details.